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We are here to assist you in crafting your perfect Chilean escape.

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Guest Assistance & Reservations

Whether you are inquiring about suite availability, dining reservations, or spa bookings, our dedicated concierge team is at your service round the clock.

Address

Av. Vitacura 2800
Santiago, Chile

Phone

+56 2 2123 2220
Toll-free within Chile: 800-VELORA

Email

[email protected]
[email protected]

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Information

Frequently Asked Questions

What are the check-in and check-out times?

Check-in begins at 3:00 PM, and check-out is at 12:00 PM. Early check-in and late check-out can be requested subject to availability.

Do you offer airport transportation?

Yes, we offer luxury chauffeur services from Comodoro Arturo Merino Benítez International Airport. Please arrange with our concierge prior to arrival.

Are pets allowed at the hotel?

We welcome small dogs (under 10kg) in select suites. Please contact us in advance to ensure a pet-friendly room is reserved for you.

Is there a dress code for the restaurant?

Our fine dining restaurant suggests a smart-casual dress code. For our casino lounge, elegant evening wear is highly recommended.