Privacy Policy

Your trust and privacy are our highest priorities.

Velora Grand Hotel Privacy Policy

Last Updated: March 17, 2026

Welcome to the Velora Grand Hotel ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy governs the privacy policies and practices of our website (veloragrand.cl) and all related services, reservations, spa bookings, dining arrangements, and physical stays at our luxury property in Santiago, Chile.

If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at [email protected].

1. Information We Collect

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our services, when you participate in activities on the Website (such as booking a luxury suite or spa treatment), or otherwise when you contact us.

The personal information that we collect depends on the context of your interactions with us and the Website, the choices you make, and the products and features you use. The personal information we collect may include the following:

  • Personal Details: Name, title, date of birth, and nationality.
  • Contact Information: Email address, phone numbers, and physical mailing addresses.
  • Payment Data: Credit card numbers, billing addresses, and secure payment processing details required to finalize your luxury reservation.
  • Stay Preferences: Dietary requirements for our fine dining restaurant, room preferences (e.g., burgundy suite vs. ivory suite, floor levels), spa treatment history, and any special requests to make your dream vacation perfect.
  • Identity Verification: Passport, visa, or national identification card details as required by Chilean hospitality law.

2. How We Use Your Information

We use personal information collected via our Website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.

  • To Facilitate Bookings: We use your information to process reservations, send confirmation emails, and ensure your suite is prepared to your exact specifications.
  • To Enhance Your Experience: Knowing your preferences allows our concierge, restaurant, and spa teams to provide a bespoke, highly personalized stay.
  • Administrative Communications: We may send you terms, conditions, policy changes, and important information regarding your upcoming stay in Chile.
  • Marketing and Promotions: With your consent, we may send you newsletters featuring exclusive luxury packages, upcoming culinary events, or spa promotions. You can opt-out at any time.
  • Security and Fraud Prevention: We process data to keep our physical hotel and digital platforms secure, including monitoring for fraudulent booking activities.

3. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Cookies are small data files stored on your hard drive or in device memory that help us improve our Website and your experience, see which areas and features of our Website are popular, and count visits.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may, however, prevent you from taking full advantage of the Website's reservation capabilities.

4. Will Your Information Be Shared with Anyone?

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We may share your data with the following categories of third parties:

  • Service Providers: Payment processors, email delivery services, and IT infrastructure hosts that help us operate our digital services.
  • Partners: If you request external excursions in Chile (e.g., vineyard tours, Andean helicopter flights), we may share necessary details with trusted local luxury tour operators.
  • Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process within the jurisdiction of Chile.

5. How Long Do We Keep Your Information?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

6. How Do We Keep Your Information Safe?

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. This includes industry-standard encryption protocols for all online bookings. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

7. Your Privacy Rights

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal information, including:

  • The right to request access and obtain a copy of your personal information.
  • The right to request rectification of inaccurate data.
  • The right to request the erasure of your personal information ("Right to be Forgotten").
  • The right to restrict or object to the processing of your data.

To exercise any of these rights, please contact our Data Protection Officer using the contact details provided below.

8. Contact Us

If you have questions or comments about this notice, you may email us at [email protected] or by post to:

Velora Grand Hotel
Data Protection Officer
Av. Vitacura 2800
Santiago, Chile